Last updated: 2026-10-23
These Terms of Service (“Terms”) apply to the website acordmedia.com (the “Website”) and to the services provided by Acord Media, a business name used by Acord Group AB, Swedish corporate identity number 559526-2394, registered address Näsvägen 5, 132 36 Saltsjö-Boo, Sweden (“Acord Media”, “we”, “us”, “our”).
By accessing or using the Website or our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. General Provisions
1.1 These Terms govern your use of the Website and our services, including the purchase of products and services, access to digital content, and communication through our platform.
1.2 By using our services, you confirm that you have the legal capacity to enter into a binding contract. If you act on behalf of a company or organization, you confirm that you are authorized to bind it.
1.3 We may update these Terms from time to time. The current version is always available on the Website, with the date of the latest update shown at the top. Material changes will not apply to orders or agreements already made, and where you have an account we will notify you of material changes in advance.
2. User Eligibility and Obligations
2.1 You must be at least 18 years old, or have the consent of a parent or legal guardian, to use our services.
2.2 You agree to comply with applicable laws and regulations when using the Website and not to engage in activities that may harm the Website, Acord Media or other users.
2.3 Misuse of the Website, including fraud, unauthorized access or breach of security, may result in suspension or termination of your account and may be reported to the relevant authorities or lead to legal action.
3. Accounts and Security
3.1 If you create an account, you are responsible for keeping your login credentials secure and for not sharing them with third parties. You must notify us without delay if you suspect unauthorized use.
3.2 We may suspend or terminate your account if we detect unauthorized use, security breaches or violations of these Terms. Where reasonable, we will inform you of the reason.
4. Services and Transactions
4.1 We strive to provide accurate and up-to-date information, but we do not guarantee that all content is free from errors or current at all times.
4.2 Prices and availability may change. Changes do not affect orders already confirmed. The price stated at the time of your order, or in an agreed quote, applies.
4.3 We may refuse or cancel an order where we have objective reasons, for example obvious pricing errors, suspected fraud, or products or services that are unavailable. If you have already paid, we will refund the amount.
4.4 For custom services (for example production, marketing and development projects), the scope, price, timeline and deliverables are set out in the applicable quote, order confirmation or agreement. If it conflicts with these Terms, the specific agreement takes precedence.
5. Payment, Refunds and Cancellations
5.1 Payment must be made according to the prices and payment terms stated on the Website or in the applicable agreement or invoice.
5.2 Refunds are handled according to our refund policy, available on the Website, and in accordance with applicable law.
5.3 Consumers who buy goods or services at a distance generally have a right of withdrawal of 14 days under the Swedish Distance and Off-Premises Contracts Act (distansavtalslagen), subject to the statutory exceptions, for example for custom-made products and for services that have been fully performed or started with your consent. Details are provided at the time of purchase.
5.4 In cases of suspected fraud, unauthorized transactions or payment disputes, we may suspend the related account until the matter is resolved.
6. Limitation of Liability
6.1 Acord Media is not liable for indirect damages or consequential loss, such as lost profits, lost revenue or loss of data, arising from the use of the Website or our services.
6.2 Except in cases of intent or gross negligence, our total liability for a specific service or product is limited to the amount you have paid for it.
6.3 Nothing in these Terms limits any liability that cannot be limited under mandatory law, including consumer protection law.
6.4 We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure).
7. Intellectual Property
7.1 All content on the Website, including text, images, video, trademarks and logos, is owned by Acord Group AB / Acord Media or its licensors and is protected by intellectual property law.
7.2 You may not copy, distribute, modify or use our content for commercial purposes without our prior written consent.
7.3 Ownership of and rights to deliverables produced for clients are governed by the agreement between the parties.
8. Personal Data
We process personal data in accordance with the GDPR and applicable Swedish data protection law. Acord Group AB is the data controller. For more information, see our Privacy Policy at acordmedia.com/integritetspolicy
9. Governing Law and Disputes
9.1 These Terms are governed by Swedish law.
9.2 Disputes shall be settled by Swedish courts, unless mandatory consumer protection rules provide otherwise.
9.3 Consumers can also turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se.
10. Contact Information
For questions about these Terms, contact us at support@acordmedia.com.
Acord Media, a business name of Acord Group AB
Org. no: 559526-2394 · Näsvägen 5, 132 36 Saltsjö-Boo, Sweden